Before she became Topshelf, Kim Pouncey was a long-time restaurant manager. The restaurant world changed dramatically, and that change began with MADD. The public perception of drinking changed from rampant fun to social responsibility. In turn, bartenders and servers needed a better understanding of their responsibility.
Kim endured the required alcohol server training. She wanted it to be more useful. She also recognized the business reality of compliance for a busy manager. When the knock came at the restaurant door during rush hour, how many licenses would be expired or never even picked up, or just simply not on file in the office? The compliance checklist was a moving target of incoming and outgoing employees and changing requirements. Kim solved that problem as a one-stop training and compliance solution.
She was one person with an idea to make life easier, armed with a glue stick and then an Excel spread sheet back when a Fax machine was the latest technology. Her idea quickly expanded across restaurant chains statewide. After solving problems for hundreds of restaurants, a bigger challenge and larger audience was ready for the Topshelf solution. It was a defining moment for Topshelf to transfer its expertise into a different industry with exponential opportunity.
WHEN YOUR BUSINESS IS FUELED BY IDEAS AND KNOWLEDGE, THERE IS ONLY ONE WAY TO SCALE YOURSELF UP QUICKLY. YOU PLUG INTO THE POWER OF A TECHNOLOGY PLATFORM. YOU “APP” YOURSELF.